Terms & Conditions
Please make sure you have read our Terms and Conditions before booking. By booking with us you accept our terms in full.
Bookings and Payments:
A 25% deposit is required to make a reservation – this can be by booking online and paying by debit/credit card payment (we choose not to charge a surcharge for credit cards) or PayPal, or by cheque, made payable to Lower Glyn Farm Ltd or by electronic transfer. We are happy to reserve the holiday for a few days whilst awaiting a deposit cheque but we reserve the right to sell this holiday without further notice after this period. The balance is payable no less than 8 weeks before your holiday – we will send a reminder. If you do not pay the holiday in full we reserve the right to re-let it.
Cancellations and Refunds:
We realise that sometimes plans change and as such we will always do our best to re-let a holiday if you have to cancel it. If we are able to do so we will refund the cost of the holiday less a 10% admin charge/ £50 max (whichever is the lower). However, we recommend you take holiday cancellation insurance to cover any loss should we not be able to re-let. If you cancel within 8 weeks of the holiday and we are unable to re-let your deposit is non-refundable.
In the unlikely event of the yurts or Lake House not being available due to fire, flood or other unforeseen circumstances, Hidden Valley Yurts cannot accept liability or responsibility for consequential loss, but the full cost of the holiday will be refunded. Should guests’ behaviour be completely unacceptable to ourselves/other guests, we reserve the right to ask the offending guest to leave immediately and without refund.
Bad Weather Conditions:
We are located in a rural area and can be adversely affected by snow, freezing rain, fog and ice. On very rare occasions this can make getting to us or leaving us impossible. In the event of poor weather conditions, please keep an eye on the weather forecasts.
Arrivals: If this happens and we/you need to cancel your holiday at very short notice due to extreme weather conditions, we will either refund the full cost of your holiday or rearrange your booking for another date when possible (an additional charge or partial refund may be required depending on the dates chosen). We will endeavour to give 24 hours notice if we need to cancel your holiday at short notice but this may not be possible. Please do not attempt to get to us if the authorities advise not to, we would rather you be safe and miss your holiday than risk the journey.
Please be aware that even though you may feel that you can make it to us due to the type of vehicle you own, we may have guests that are unable to leave. Please check with us first.
Departures: In the event you are snowed in or unable to depart due to extreme weather conditions a charge of £50 per day to cover utilities, extra supplies of wood and cleaning will be made.
Noise:
We do not allow any amplified music (this includes radios, ipods with speakers, karaoke machines etc) anywhere on site. Sorry, but although once you are here it may seem to be in the middle of nowhere, any noise rolls up the valley sides and we are very keen not to intrude on the peace of the valley and to keep all of our guests and neighbours happy. As well as not allowing amplified music we also don’t allow loud partying. Acoustic guitars and singing campfire songs around the fire is fine. There is a noise curfew of 10.30pm every night both for the yurt site and The Lake House. Once inside the yurts the thick felt lining will block most sounds.
General Safety/Responsibility for Children:
This is not a manicured holiday site with paved paths. In places the terrain is uneven and steep and could be slippery. The route from the car park to the yurt site is across a stream (either through the ford or over a narrow wooden bridge with handrails). Please make sure all members of your party are aware of this and wear suitable footwear. Wellies, crocs or boots are easiest as they can be easily taken off before entering the yurt.
The safety of children is the responsibility of the supervising adult with them. Special care should be taken around the campfire. Each yurt has a smoke alarm, carbon monoxide detector, fire extinguisher and a fire notice – please take the time to locate these when you arrive. There is a hose pipe situated under each yurt for emergency use and a drum of water located by the campfire – we hope they will never be needed but better safe than sorry.
The stream alongside the field is not fenced – it is deeper than it looks in places so please supervise children carefully. Whilst this is normally a fairly gently brook, there are odd occasions when flash flooding causes the stream to become very lively indeed. However, the good news is that the yurt field doesn’t flood.
Cars and Day Visitors:
We only have limited car parking space so each yurt and The Lake House have only 2 guaranteed car spaces. If you want to bring more or have day visitors please ring us first so we can check we have space.
Lower Glyn Farm (our home):
Guests are very welcome to wander around the majority of our farm. The only exceptions are our own private garden, the barns and any fields growing hay (we will put a sign on the gate). Apart from this you are welcome to walk through 37 acres of wildflower meadows and the 43 acres of woods and we are happy for children to make dens, climb trees etc – but their safety is your responsibility and no liability can be accepted for any accidents. All gates are clearly marked if they need to be closed. There are sheep, highland cows and a horse in our fields. While they are friendly and used to people we do not recommend getting too close. The Lake House has its own private area which is off limits to the guests staying in the yurts, please let us know if you are being disturbed and we will speak to them. For more information on our farm and what there is to see please see our About Us page.
Fires:
Under no circumstances should fires be lit anywhere except for the campfire site in the yurt field. Please make sure all members of your party understand this rule. Please take extra care around the wood burning stove, BBQs and the chimenea and under no circumstances allow children to tend these. We do not allow candles inside the yurts or The Lake House.
The Lake House has a smoke alarm, carbon monoxide detectors, fire extinguisher, fire blanket and a fire notice – please take the time to locate these when you arrive. There is a hosepipe situated to the rear of the house for emergency use – we hope it will never be needed but better safe than sorry.
Dogs:
No dogs (except service dogs) are permitted (even very small well behaved ones). Tilly, our very friendly Springer Spaniel visits the yurt site and you are very welcome to take her for a walk, just ask for her lead if you are leaving the farm, as she is not traffic savvy. We will always be happy to lock Tilly up for a few hours (especially around meal times or if she is failing to understand the rules of a ball game!). If you really dislike dogs, then you might like to consider this before booking.
Group Bookings – Damage/Noise Deposit:
We have found from experience that when we have let the campsite to large groups there has been an increase in damage and excess cleaning has been required. We therefore charge a deposit where more than one accommodation is booked. This is £100 per yurt/£150 for the Lake House. The deposit will be returned within 7 days of the end of your holiday provided there is no damage or excess cleaning required.
If you are a large group we ask you to sign a form confirming you have read and understood our ethos on noise. Please see our Group Bookings page to download this form.
Adult Only Groups:
Unlike most glamping sites we don’t ban single sex groups including hens and stags. However, we are a small site and are only able to accommodate those that want to enjoy what we have to offer ie. a quiet rural location with lovely walks and outdoor activities.
Group Socialising:
If both The Lake House and glamping site is let to a large group, we request that all socialising is done on the glamping site as The Lake House does not have the facilities or capacity to cope with more than 6 people.
Cleaning:
Please remember that on the yurt site the showers, toilets, kitchen, main decking, dining table, campfire, pizza oven and BBQs are shared. Please clean up after use and try to accommodate other guests. We will empty the bins, clean the showers and toilets and take the recycling away daily.
We want you to enjoy your stay from the moment you arrive. A large part of this is to provide you clean and tidy accommodation. We strive to high standards and ask that you help us with this by leaving your holiday accommodation as clean and tidy as possible. While we don’t expect or ask you to do a full clean, we do ask that all washing up is done and put away, all rubbish is placed in the correct bins for recycling/disposal, bathrooms are left tidy, toys and games are put away properly and when possible the provided vacuums are used. We will provide you with everything necessary to keep your accommodation clean and tidy during your stay.
Lower Glyn Farm Ltd reserves the right to charge you for any excessive cleaning that needs to be completed after your departure in preparation for our next guests arrival.
Please do not wear outdoor shoes inside the yurts, and please leave your yurt as you found it at the end of your holiday although there is no need to clean out the wood burner (they work better with a layer of old ash).
Breakages/Damage:
This is always a tricky one – accidental damage happens and so far we have never charged for breakages. However, we do reserve the right to do so and would ask that you let us know if an item has been broken. We will need to replace it for other guests so please let us know straight away. Waterproof mattresses and disposable protectors are available – please let us know if you need these when booking (it is better to be safe than sorry and an accident could cause irreparable damage to our very special Mongolian furniture).
Waterproof mattresses protectors are provided on every bed in The Lake House.
Wood and Sticks:
Very reluctantly we have had to introduce a charge for additional logs and sticks. We provide enough of both to last your stay for normal usage and also provide the means to collect free sticks and logs in our woods. Unfortunately we have had so many instances of guests burning the stove logs and sticks on the campfire that we have had to limit the supply. Additional large sacks of logs are £5 each, bags of sticks £3 each.
A central campfire is available on the yurt site, though fires will not be allowed in high winds. Each yurt also has a chimenea. We try to keep a supply of wood for the campfire in the yurt field, but can’t guarantee this.
At The Lake House a central fire pit with BBQ grill and pizza oven is provided, though fires will not be allowed in high winds. We try to keep a supply of wood for the fire pit in the log store behind the house, but can’t guarantee this.
There are 43 acres of woodland so there is an ample supply of fallen dead wood for you to collect from our woods but please don’t saw down living trees (yes, this has happened!).
Arrival Times:
We are a small family run site. We don’t have a staffed reception, so we do need to know when you are arriving in order to be here to greet you and transport your luggage to your accommodation.
Your yurt/The Lake House will be available from a check in time of 4.00pm – sorry but we can’t accommodate early arrivals as we need to clean the 5 yurts, Lake House and all the facilities and also undertake any maintenance and achieving this is quite a push.
If this is your first visit it is very important you arrive at least an hour before dark to familiarise yourself with the site – there is no lighting between the car park and the accommodation (please bring torches!).
Check Out Times:
Check out times are arranged in 15 minute slots from 09:00 to 10:45, this does include the guests staying on the yurt site as well as those staying in The Lake House. Please arrange a check out time in advance. Check out times are organised on a first come first served basis.
Early Arrivals/Late Departures:
We are always happy to try and accommodate early arrivals/late departures providing your yurt/The Lake House isn’t booked out before or after your stay – but in peak season we are always fully booked and need to clean all 5 yurts and Lake House and carry out the ground and building maintenance and achieving this is quite a push.
The free 4×4 luggage transport is only available from 4.00pm until 7.00pm for arrivals and between 9.00am and 11.00am for departures – except by pre-arrangement outside those times.
Groceries:
Deliveries:
The following stores deliver to us: Tesco, Waitrose, Sainsbury, Asda and Ocado. We are happy to receive goods on your behalf before you arrive, but delivery needs to be between 1.00pm – 3.00pm on the day of your arrival. Please be sure to let us know when the delivery will arrive so that we know the delivery is coming or we could miss it. Please also be sure to put on the delivery address/delivery note the yurt number/The Lake House so that we can put your groceries away for you if they arrive before you do.
Local stores:
6 miles away (about a 15 minute drive) is the small town of Usk which has a Co-Op which opens quite late, a Spar, a butcher, fishmonger and other small shops. It also has a wonderful Farmers’ Market on the 1st and 3rd Saturday in the month (10.00 am – 1.00pm) – if you go, don’t miss the superb award-winning Trealy Farm Charcuterie, the owner James has won no end of awards including the BBC Good Food charcuterie award in 2011!
Also 6 miles away in Raglan there is an excellent ‘old school’ farm shop which sells local produce and fantastic beef (we absolutely love the rolled rib joint). There is also a convenience store which is situated on the main high street. The Nisa Store opens quite long hours and has brilliant butchery at the back – Connie is the butcher and the meat is superb and very reasonable (anyone in the know around here, buys from Connie!). Raglan also has the award-winning butcher N. S. James – fantastic quality.
The nearest little village shop is in Trelleck (3 miles away) and is perfect for your bare essentials.
If you want organic vegetables and local produce, there is a wonderful community shop and café in Brockweir, 6 miles away.
There are also supermarkets at either Chepstow (Tesco, M&S, Budgens) 10 miles away or Monmouth (Waitrose, M&S, Co-Op) 8 miles away.
We hope this provides you with sufficient information but if you have any queries, please do not hesitate to contact us. We are constantly seeking to improve and welcome suggestions.