Terms & Conditions

Please make sure you have read our Terms and Conditions before booking. By booking with us you accept our terms in full.

Bookings and Payments:
A 25% deposit is required to make a reservation – this can be by booking online and paying by debit/credit card payment, PayPal, by cheque (made payable to Lower Glyn Farm Ltd) or by electronic transfer BAC’s. We are happy to reserve the holiday for up to 2 days whilst awaiting a deposit cheque, but we reserve the right to sell this holiday without further notice after this period, The balance is payable no less than 8 weeks before your holiday – we will send a reminder. If you do not pay the holiday in full within 2 weeks of the arrival date, we reserve the right to re-let it without a refund of the 25% deposit.

N.B Under some circumstances we are happy to pencil in reservations without taking a deposit, under agreement of both parties that when requested payment is made in full and before the arrival date of your booking. If payment isn’t made in full, we hold the right to cancel the reservation.

Cancellations and Refunds:
We realise that sometimes plans change and as such we will always do our best to re-let a holiday if you have to cancel it. If we are able to do so we will refund the cost of the holiday less a 10% admin charge/ £50 max (whichever is the lower). However, we recommend you take holiday cancellation insurance to cover any loss should we not be able to re-let. If you cancel within 8 weeks of the holiday and we are unable to re-let your booking, your deposit is non-refundable. N.B. if you decide to cancel your holiday within 2 weeks of your arrive date please be aware that you will not be eligible to a refund of any payment made.
In the unlikely event of any individual yurt or group of yurts not being available due to fire or damage, Hidden Valley Yurts cannot accept liability or responsibility for consequential loss but will refund the any payment made for the booking in full.

In the event of any legislation or intervention by Local, Welsh or UK government and other regulatory authorities that requires the complete or partial closure of Hidden Valley Yurts and Lake House for any period of time, we cannot accept liability or responsibility for any consequential or financial loss. We will offer to move the booking to a later date (either later in the same year or following year subject to availability) as a gesture of good will. We will refund the difference in cost if a cheaper date is booked, if you choose to move your booking to a more expensive date there may be an additional charge.

We recommend you take out holiday insurance to cover any unforeseen circumstances.

Under 18s – Please be aware that we are unable to accept bookings from people under the age of 18. We hold the right to turn away couples or groups of under 18’s if not accompanied by at least one responsible adult. Any booking made by a person under the age of 18 will be immediately cancelled and they could be sent home without a refund.

Please do not exceed the total capacity of the number of people that can stay in any individual yurt. For example, if you have booked a 7-man yurt and bring 8 people, the additional person will be requested to leave and return home with out exception. We have to follow the fire and HSE regulations for your, your family’s or members of your groups safety.

By booking, you confirm that you have agreed to and will abide by all of our terms and conditions shown in this document.

Behaviour:
Should guests’ behaviour be completely unacceptable to ourselves/other guests, we reserve the right to ask the offending guest/s to leave immediately and without refund. Please read our noise policy.

Noise:
We do not allow any amplified music (this includes radios, iPod with speakers, phone docks, Bluetooth speakers, karaoke machines etc.). Sorry, but although once you are in the yurt field, it seems to be in the middle of nowhere, any noise rolls up the valley sides and we are very keen not to intrude on the peace of the valley, to keep all of our guests and neighbor’s happy.
As well as not allowing amplified music we also don’t allow loud partying. Acoustic guitars and singing campfire songs around the fire is fine. Once inside the yurt the thick felt lining will block most sounds, but there is a noise curfew at 10.30pm every night. We would really hate to ask you to leave before your check out date.

Alcohol:
While you are staying with us, we really want you to enjoy yourselves. If, however you are enjoying yourselves too much, drinking excessively, disturbing our other guests, making them feel uncomfortable or disrespecting the yurts, site or farm you will be asked to leave immediately.

Yurt/Facilities – Cleaning:
Please remember that the showers, toilets, kitchen, main decking, dining table, campfire, pizza oven and BBQs are shared. Please clean up after use and try to accommodate other guests. We will empty the bins, clean the showers and toilets and take the recycling away daily.
Please do not wear outdoor shoes inside the yurts, and please leave your yurt as you found it at the end of your holiday although there is no need to clean out the wood burner (they work better with a layer of old ash).

Breakages/Damage:
This is always a tricky one – accidental damage happens and so far, we have never charged for breakages. However, we do reserve the right to do so and would ask that you let us know if an item has been broken. Waterproof mattresses are put on every bed as a standard precaution (it is better to be safe than sorry and an accident could cause irreparable damage to our very special Mongolian furniture).

Wood and Sticks:
Very reluctantly we have had to introduce a charge for additional logs and sticks. We provide enough of both to last your stay for normal usage and also provide the means to collect free sticks and logs in our woods. Unfortunately, we have had so many instances of guests burning the stove logs and sticks on the campfire that we have had to limit the supply. Additional large sack of logs are £5, bag of sticks £5.

There is a central communal campfire on the yurt site, though fires will not be allowed in high winds. We try to supply enough wood for the campfire (free of charge) to last the entirety of your stay but will charge a fee (up to £25) to replenish the wood pile if we feel that use has been excessive or wasteful. We have 43 acres of woodland so there is an ample supply of fallen dead wood for you to collect (free of charge) from our woods but please don’t saw down living trees (yes, this has happened!).

Fires:
Under no circumstances should fires be lit anywhere except for the campfire site in the yurt field. Please make sure all members of your party understand this rule. Please take extra care around the wood burning stove, BBQs and the chimenea and under no circumstances allow children to tend these. We do not allow candles inside the yurts. Fire extinguishers are provided in each yurt and around the site (there is a £200 fine for setting these off payable before departure).

General Safety/Responsibility for Children:
This is not a manicured campsite with paved paths. In places the terrain is uneven and steep and could be slippery. The route from the car park to the yurt site is across a stream (either through the ford or over a narrow wooden bridge with handrails). Please make sure all members of your party are aware of this and wear suitable footwear. Wellies, crocs or boots are easiest as they can be easily taken off before entering the yurt.

The safety of children is the responsibility of the supervising adults with them. Special care should be taken around the campfire. Each yurt has a smoke alarm, carbon monoxide detector, fire extinguisher and a fire notice – please take the time to locate these when you arrive. There is a hose pipe situated under each yurt for emergency use – we hope they will never be needed but better safe than sorry.

The stream alongside the field is not fenced – it is deeper than it looks in places so please supervise children carefully. Whilst this is normally a fairly gently brook, there are odd occasions when flash flooding causes the stream to become very lively indeed. However, the good news is that the yurt field doesn’t flood.

Cars and Day Visitors:
We only have limited car parking space, so each yurt has only 2 guaranteed car spaces. If you want to bring more or have day visitors, please ring us first so we can check we have space.

Due to the abuse of our day visitors’ condition, we sadly are now limiting visitors to a single couple (2 adults) or family of no more the 5 members (1 to 2 adults and/or 3 to 4 children, the total amount of persons not exceeding 5 in total).

No pets allowed.

Day visitors will need to depart the yurt site by 16:00 as not to disturbed or inconvenience our other guests.

Lower Glyn Farm (our home):
Guests are very welcome to wander around the majority of our farm. The only exceptions are our own private garden, the barns and any fields growing hay (we will put a private sign on the gate). Apart from this you are welcome to walk through acres of wildflower meadows and the 43 acres of woods and we are happy for children to make dens, climb trees etc. – but their safety is your responsibility and no liability can be accepted for any accidents. All gates are clearly marked if they need to be closed. There are highland cattle in our fields and while they are friendly and used to people, we do not recommend getting too close. If in any doubt about the livestock, we would recommend that you avoid entering any fields in which they are located. Please keep your distance and go around the cattle if you do enter their field.

Dogs:
No dogs (except service dogs) are permitted (even very small well-behaved ones). Tilly, our very friendly Springer Spaniel visits the campsite and you are very welcome to take her for a walk, just ask for her lead if you are leaving the farm, as she is not traffic savvy. We will always be happy to lock Tilly up for a few hours (especially around mealtimes or if she is failing to understand the rules of a ball game!). If you really dislike dogs, then you might like to consider this before booking.

Group Bookings – Damage/Behaviour Bond:
We have found from experience that when we have let the campsite to large groups there has been an increase in damage and excess cleaning has been required. We therefore charge a deposit of £100 per yurt (£150 for the Lake House) – this will be returned within 7 days of the end of your holiday provided there is no damage or excess cleaning required. If a yurt or number of yurts are booked individually but part of a larger group as a whole, we will still request a £100.00 bond (per Yurt booked) from each of the lead bookers of each booking.
If you are a large group, we ask you to read, understand and pass on copies of these terms and conditions to each member of your group, so everyone understands our ethos on noise.

Please be aware that failure to do this could lead to the whole group being asked to leave the premises at short notice in line with our Noise, Behaviour and Refund policies.
If any member of your group decides to go home after a single night that bed will have to remain empty and not be replaced by another guest.

Check Out:
Please be aware that both kitchens and bathrooms are closed from 10:30am on check out days (Mondays and Fridays).

Adult Only Groups:
Unlike most yurt campsites we don’t ban single sex groups including hens and stags. However, we are a small site and are only able to accommodate those that want to enjoy what we have to offer i.e. a quiet rural location with lovely walks and outdoor activities. Please read our Noise, Behaviour and Refund policies.

We hope this provides you with sufficient information but if you have any queries, please do not hesitate to contact us. We are constantly seeking to improve and welcome suggestions.