Terms & Conditions
Please make sure you have read our Terms and Conditions before booking. By booking with us you accept our terms in full.
Bookings and Payments:
A 25% deposit is required to make a reservation – this can be by booking online and paying by debit/credit card payment, PayPal, by cheque (made payable to Lower Glyn Farm Ltd) or by electronic transfer BAC’s. We are happy to reserve the holiday for up to 2 days whilst awaiting a deposit cheque, but we reserve the right to sell this holiday without further notice after this period, the balance is payable no less than 8 weeks before your holiday – we will send a reminder. If you do not pay the holiday in full within 2 weeks of the arrival date, we reserve the right to re-let it without a refund of the 25% deposit.
N.B Under some circumstances we are happy to pencil in reservations without taking a deposit, under agreement of both parties that when requested payment is made in full and before the arrival date of your booking. If payment isn’t made in full, we hold the right to cancel the reservation.
Additional guests staying overnight/swapping people in your party:
At time of booking, you are asked to provide the number of adults and children you are making the booking for (total number of guests at time of booking). You may wish to bring additional people/increase the number of people in your group after the initial booking. We are happy you do this as long as you don’t exceed the number of people the yurt can hold. There will be an additional cost of £25 per head on any additional guests.
Children under the age of 5 are classed as children and need to be included at time of booking. Please do not assume they do not need to be included/mentioned in the total number of guests when booking as this could lead to exceeding the number of people staying in the accommodation which will lead to someone being sent home or your booking cancelled with immediate effect
If one of your family/group or party leaves part way through the stay, that bed must remain empty and not be filled by a different person. Additional/new/replacement guests are not allowed to come and take the place of anyone leaving early. Anyone doing this will be asked to leave.
Please be aware any additional guests will not be allowed to stay and be requested to leave immediately, if you exceed the number of people the yurt you have booked can accommodate.
Payments, Cancellations and Refunds policy:
We realize that sometimes plans change and as such we will always do our best to re-let a holiday if you have to cancel it.
25% Deposit – A 25% deposit of the overall cost of your booking is required to hold and confirm your reservation. If you then need to cancel your booking, we will refund your payment, minus a 10% admin fee provided there are more than 8 weeks before your arrival date. If you are within the 8-week period we will try to resell your reservation and refund your deposit minus a 10% admin fee if we are able to do so. N.B. if we are unable to resell your booking the deposit is non-refundable.
N.B. Bookings made via QuirkyAccom.com. Sadly, due to their Terms & Conditions regarding commission charges, deposit payments are non-refundable (in part or in full), no matter when the booking is cancelled.
75% Balance – We request that the outstanding balance to cover any remaining cost of your holiday is paid in full, no later than 8 weeks prior to your arrival date. If you need to then cancel your booking after the 75% balance has been paid, we will refund this balance payment to you (please see our deposit refund policy). N.B. If the final balance isn’t received or if you decide to cancel your holiday within 2 weeks of your arrive date please be aware that you will not be allegeable to a refund of any payment made.
In the unlikely event of your booked Yurt being unavailable due to fire or damage, we will offer you a different yurt of the same size or smaller (if available and suitable for your requirements). If, however you decline this offer or there isn’t a suitable replacement yurt available, Lower Glyn Farm Ltd Trading as Hidden Valley Yurts cannot accept liability or responsibility for any consequential loss but will refund any payment/s made for the booking minus a 10% admin fee.
In the event of any legislation or intervention by Local, Welsh, UK governments or any other regulatory authorities that requires the complete or partial closure of Hidden Valley Yurts and Lake House for any reason or period of time, we cannot accept liability or responsibility for any consequential or financial loss. We will offer to move the booking to a later date (either later in the same year or following year subject to availability) as a gesture of good will. We will refund the difference in cost if a cheaper date is booked, if you choose to move your booking to a more expensive date there will be an additional cost/charge.
We recommend you take out holiday insurance to cover any unforeseen circumstances.
Please do not exceed the total capacity of the number of people that can stay in any individual yurt. For example, if you have booked a 6-person yurt and bring 7 people, the additional person will be requested to leave and return home without exception. We have to follow the fire and HSE regulations for your, your family’s / members of your group’s safety.
N.B. Children under 5 are counted as a person and therefore you should not assume that being under 5 years of age doesn’t count as a person. Please include them when providing total number of guests. If you exceed the total capacity of your accommodation in this way one or all members of your party may be requested to leave and be sent home without a refund.
By booking, you confirm that you have agreed to and will abide by all of our terms and conditions shown in this document.
Behaviour:
Should guests’ behaviour be completely unacceptable to ourselves/other guests, we reserve the right to ask the offending guest/s to leave immediately and without refund. Please read our noise policy.
Noise:
We do not allow any amplified music (this includes radios, iPod with speakers, phone docks, Bluetooth speakers, karaoke machines etc.). Sorry, but although once you are in the yurt field, it seems to be in the middle of nowhere, any noise rolls up the valley sides and we are very keen not to intrude on the peace of the valley, to keep all of our guests and neighbor’s happy.
As well as not allowing amplified music we also don’t allow loud partying. Acoustic guitars and singing campfire songs around the fire is fine. Once inside the yurt the thick felt lining will block most sounds, but there is a noise curfew at 10.30pm every night. We would really hate to ask you to leave before your check out date.
Alcohol:
While you are staying with us, we really want you to enjoy yourselves. If, however you are enjoying yourselves too much, drinking excessively, disturbing our other guests, making them feel uncomfortable, causing to much noise or disrespecting the yurts, site or farm you will be asked to leave immediately.
Yurt/Facilities – Cleaning:
Please remember that the showers, toilets, kitchen, main decking, dining table, campfire, pizza oven and BBQs are shared. Please clean up after use and try to accommodate other guests. We will empty the bins, clean the showers and toilets and take the recycling away daily.
Please do not wear outdoor shoes inside the yurts, and please leave your yurt as you found it at the end of your holiday although there is no need to clean out the wood burner (they work better with a layer of old ash).
Breakages/Damage:
This is always a tricky one – accidental damage happens and so far, we have never charged for small breakages. However, we do reserve the right to do so and would ask that you let us know if an item has been broken. Waterproof mattresses are put on every bed as a standard precaution (it is better to be safe than sorry and an accident could cause irreparable damage to our very special Mongolian furniture).
Wood and Sticks:
Very reluctantly we have had to introduce a charge for additional logs and sticks. We provide enough of both to last your stay for normal usage and also provide the means to collect free sticks and logs in our woods. Unfortunately, we have had so many instances of guests burning the stove logs and sticks on the campfire that we have had to limit the supply. Additional large sack of logs are £5, bag of sticks £5.
There is a central communal campfire on the yurt site, though fires will not be allowed in high winds. We try to supply enough wood for the campfire (free of charge) to last the entirety of your stay but will charge a fee (up to £25) to replenish the wood pile if we feel that use has been excessive or wasteful. We have 43 acres of woodland so there is an ample supply of fallen dead wood for you to collect (free of charge) from our woods. Please don’t saw down or break limbs off of living trees (yes, this has happened!) as the wood will be green and won’t burn (lots of smoke but no fire).
Fires:
Under no circumstances should fires be lit anywhere except for the campfire site in the yurt field. Please make sure all members of your party understand this rule. Please take extra care around the wood burning stove, BBQs and the chimenea and under no circumstances allow children to tend these. We do not allow candles inside the yurts. Fire extinguishers are provided in each yurt and around the site (there is a £200 fine for setting these off payable before departure).
General Safety/Responsibility for Children:
This is not a manicured campsite with paved paths. In places the terrain is uneven and steep and could be slippery. The route from the car park to the yurt site is across a stream (either through the ford or over a narrow wooden bridge with handrails). Please make sure all members of your party are aware of this and wear suitable footwear. Wellies, crocs or boots are easiest as they can be easily taken off before entering the yurt.
The safety of children is the responsibility of the supervising adults with them. Special care should be taken around the campfire. Each yurt has a smoke alarm, carbon monoxide detector, fire extinguisher and a fire notice – please take the time to locate these when you arrive. There is a hose pipe situated under each yurt for emergency use – we hope they will never be needed but better safe than sorry.
The stream alongside the field is not fenced – it is deeper than it looks in places so please supervise children carefully. Whilst this is normally a fairly gently brook, there are odd occasions when flash flooding causes the stream to become very lively indeed. However, the good news is that the yurt field doesn’t flood.
Cars and Day Visitors:
We only have limited car parking space, so each yurt and the Lake House have only a guaranteed car space. If you want to bring more or have day visitors, please ring us first so we can check we have space.
Due to the abuse of our day visitors’ policy, we sadly are now limiting visitors to a single couple (2 adults) or family of no more than 5 members (1 to 2 adults and/or 3 to 4 children, the total amount of persons not exceeding 5 in total).
You are only allowed visitors during 1 day of your stay.
No pets allowed; visitors will need to leave their pets at home.
Day visitors will need to depart the yurt site by 16:00 as not to disturbed or inconvenience our other guests. Day visitors are not allowed to stay overnight, in the event of overindulging in alcohol they must still leave and make other arrangements for over night accommodation. We are happy to call them a taxi, so please feel free to ask.
Lower Glyn Farm (our home):
Guests that are staying, are very welcome to wander around the majority of our farm. The only exceptions are our own private garden, the barns, any fields growing hay and the grounds surrounding the Lake House (we will put a private sign on the gate). Apart from this you are welcome to walk through acres of wildflower meadows and the 43 acres of woods, we are happy for children to make dens, climb trees etc. – but their safety is your responsibility and no liability can be accepted for any accidents. All gates are clearly marked if they need to be closed. There are highland cattle in our fields and while they are friendly and used to people, we do not recommend getting too close. If in any doubt about the livestock, we would recommend that you avoid entering any fields in which they are located. Please keep your distance and go around the cattle if you do enter their field.
Dogs:
No dogs (except service dogs) are permitted (even very small well-behaved ones).
Group Bookings – Damage/Behavior Bond:
We have found from experience that when we have let the campsite to large groups there has been an increase in damage and excess cleaning has been required. We therefore charge a deposit of £100 per yurt (£150 for the Lake House) – this will be returned within 7 days of the end of your holiday provided there is no damage or excess cleaning required. If a yurt or number of yurts are booked individually but part of a larger group as a whole, we will still request a £100.00 bond (per Yurt booked) from each of the lead bookers of each booking.
The withholding of the damage/behavior bond is down to our discretion and is non-negotiable. We will endeavor to refund the deposit in part or in full wherever possible.
If you are a large group, we ask you to read, understand and pass on copies of these terms and conditions to each member of your group, so everyone understands our ethos on noise.
Please be aware that failure to do this could lead to the whole group being asked to leave the premises at short notice in line with our Noise, Behavior and Refund policies.
If any member of your group decides to go home after a single night that bed will have to remain empty and not be replaced by another guest. Please read the Additional guests staying overnight/swapping people in your party section of this document
Check Out:
Please be aware that both kitchens and bathrooms are closed from 10:30am on check out days (Mondays and Fridays).
Adult Only Groups:
Unlike most yurt campsites we don’t ban single sex groups including hens and stags. However, we are a small site and are only able to accommodate those that want to enjoy what we have to offer i.e., a quiet rural location with lovely walks and outdoor activities. Please read our Noise, Behavior, Refund and Damage/Behavior Bond policies. We do not accept bookings for Hen, Stag, Wedding, Engagement or Birthday parties.
We hope this provides you with sufficient information but if you have any queries, please do not hesitate to contact us. We are constantly seeking to improve and welcome suggestions.