Important Information
Arrival Times:
We are a small family run site. We don’t have a staffed reception, so we do need to know when you are arriving in order to be here to greet you and transport your luggage to your accommodation.
Your yurt/The Lake House will be available from a check in time of 4.00pm – sorry but we can’t usually accommodate early arrivals as we need to clean the 5 yurts, Lake House and all the facilities and also undertake any maintenance (which can include large farm machinery) after all guests have left the site and achieving this is quite a push.
If this is your first visit it is very important you arrive at least an hour before dark if glamping to familiarise yourself with the site – there is no lighting between the car park and the accommodation (please bring torches!).
Check Out Times:
Check out times are arranged in 15 minute slots from 09:00 to 10:45, this does include the guests staying on the yurt site as well as those staying in The Lake House. Please arrange a check out time in advance. Check out times are organised on a first come first served basis.
Early Arrivals/Late Departures:
We are always happy to try and accommodate early arrivals/late departures where possible providing your yurt/The Lake House isn’t booked out before or after your stay – but in peak season we are always fully booked.
The free 4×4 luggage transport is only available from 4.00pm until 7.00pm for arrivals and between 9.00am and 11.00am for departures – except by pre-arrangement outside those times.
Groceries:
Deliveries:
The following stores deliver to us: Tesco, Waitrose, Sainsbury, Asda and Ocado. We are happy to receive goods on your behalf before you arrive, but delivery needs to be between 1.00pm – 3.00pm on the day of your arrival. Please be sure to let us know when the delivery will arrive so that we know the delivery is coming or we could miss it. Please also be sure to put on the delivery address/delivery note the yurt number/The Lake House so that we can put your groceries away for you if they arrive before you do.
Local stores:
There are a variety of options all within a short distance:
The nearest little village shops are in Trellech and Devauden (both around 3 miles away) and are perfect for your bare essentials.
If you want organic vegetables and local produce, there is a wonderful community shop and café in Brockweir, 7 miles away.
There are also supermarkets and a good range of shops at the larger towns of Chepstow (Tesco, M&S, Budgens) 10 miles away or Monmouth (Waitrose, M&S, Co-Op) 8 miles away.
6 miles away (about a 15 minute drive) is the small town of Usk which has a Co-Op which opens quite late, a Spar, a butcher, fishmonger and other small shops. It also has a wonderful Farmers’ Market on the 1st and 3rd Saturday in the month (10.00 am – 1.00pm) – if you go, don’t miss the superb award-winning Trealy Farm Charcuterie, the owner James has won no end of awards including the BBC Good Food charcuterie award in 2011!
Also 6 miles away in Raglan there is an excellent ‘old school’ farm shop which sells local produce and fantastic beef (we absolutely love the rolled rib joint). There is also a convenience store which is situated on the main high street. The Nisa Store opens quite long hours and has brilliant butchery at the back – Connie is the butcher and the meat is superb and very reasonable (anyone in the know around here, buys from Connie!). Raglan also has the award-winning butcher N. S. James – fantastic quality.
We hope this provides you with sufficient information but if you have any queries, please do not hesitate to contact us. We are constantly seeking to improve and welcome suggestions.