Terms & Conditions
Please make sure you have read our Terms and Conditions before booking. By booking with us you accept our terms in full.
Bookings and Payments:
A 25% deposit is required to make a reservation – this can be by booking online and paying by debit/credit card payment (we choose not to charge a surcharge for credit cards) or PayPal, or by cheque, made payable to Lower Glyn Farm Ltd or by electronic transfer. We are happy to reserve the holiday for a few days whilst awaiting a deposit cheque but we reserve the right to sell this holiday without further notice after this period. The balance is payable no less than 8 weeks before your holiday – we will send a reminder. If you do not pay the holiday in full we reserve the right to re-let it.
Cancellations and Refunds:
We realise that sometimes plans change and as such we will always do our best to re-let a holiday if you have to cancel it. If we are able to do so we will refund the cost of the holiday less a 10% admin charge/ £50 max (whichever is the lower). However, we recommend you take holiday cancellation insurance to cover any loss should we not be able to re-let. If you cancel within 8 weeks of the holiday and we are unable to re-let your deposit is non-refundable.
In the unlikely event of the yurts not being available due to fire, flood or other unforeseen circumstances, Hidden Valley Yurts cannot accept liability or responsibility for consequential loss, but the full cost of the holiday will be refunded. Should guests’ behaviour be completely unacceptable to ourselves/other guests, we reserve the right to ask the offending guest to leave immediately and without refund.
We do not allow any amplified music (this includes radios, ipods with speakers, karaoke machines etc). Sorry, but although once you are in the yurt field, it seems to be in the middle of nowhere, any noise rolls up the valley sides and we are very keen not to intrude on the peace of the valley and to keep all of our guests happy.
As well as not allowing amplified music we also don’t allow loud partying. Acoustic guitars and singing campfire songs around the fire is fine. Once inside the yurt the thick felt lining will block most sounds, but there is a noise curfew at 10.30pm every night.
Yurt/Facilities – Cleaning:
Please remember that the showers, toilets, kitchen, main decking, dining table, camp fire, pizza oven and BBQs are shared. Please clean up after use and try to accommodate other guests. We will empty the bins, clean the showers and toilets and take the recycling away daily.
Please do not wear outdoor shoes inside the yurts, and please leave your yurt as you found it at the end of your holiday although there is no need to clean out the wood burner (they work better with a layer of old ash).
This is always a tricky one – accidental damage happens and so far we have never charged for breakages. However, we do reserve the right to do so and would ask that you let us know if an item has been broken. Waterproof mattresses and disposable protectors are available – please let us know if you need these when booking (it is better to be safe than sorry and an accident could cause irreparable damage to our very special Mongolian furniture).
Wood and Sticks:
Very reluctantly we have had to introduce a charge for additional logs and sticks. We provide enough of both to last your stay for normal usage and also provide the means to collect free sticks and logs in our woods. Unfortunately we have had so many instances of guests burning the stove logs and sticks on the campfire that we have had to limit the supply. Additional large sack of logs are £5, bag of sticks £3. For more on what is included see our Facilities and What’s Included page.
A central campfire site is available, though fires will not be allowed in high winds. Each yurt also has a chimenea. We try to keep a supply of wood for the campfire in the yurt field, but can’t guarantee this. There are 43 acres of woodland so there is an ample supply of fallen dead wood for you to collect from our woods but please don’t saw down living trees (yes, this has happened!).
Under no circumstances should fires be lit anywhere except for the campfire site in the yurt field. Please make sure all members of your party understand this rule. Please take extra care around the wood burning stove, BBQs and the chimenea and under no circumstances allow children to tend these. We do not allow candles inside the yurts.
General Safety/Responsibility for Children:
This is not a manicured campsite with paved paths. In places the terrain is uneven and steep and could be slippery. The route from the car park to the yurt site is across a stream (either through the ford or over a narrow wooden bridge with handrails). Please make sure all members of your party are aware of this and wear suitable footwear. Wellies, crocs or boots are easiest as they can be easily taken off before entering the yurt.
The safety of children is the responsibility of the supervising adult with them. Special care should be taken around the campfire. Each yurt has a smoke alarm, carbon monoxide detector, fire extinguisher and a fire notice – please take the time to locate these when you arrive. There is a hose pipe situated under each yurt for emergency use and a drum of water located by the campfire – we hope they will never be needed but better safe than sorry.
The stream alongside the field is not fenced – it is deeper than it looks in places so please supervise children carefully. Whilst this is normally a fairly gently brook, there are odd occasions when flash flooding causes the stream to become very lively indeed. However, the good news is that the yurt field doesn’t flood.
Cars and Day Visitors:
We only have limited car parking space so each yurt has only 2 guaranteed car spaces. If you want to bring more or have day visitors please ring us first so we can check we have space.
Lower Glyn Farm (our home):
Guests are very welcome to wander around the majority of our farm. The only exceptions are our own private garden, the barns and any fields growing hay (we will put a sign on the gate). Apart from this you are welcome to walk through acres of wildflower meadows and the 43 acres of woods and we are happy for children to make dens, climb trees etc – but their safety is your responsibility and no liability can be accepted for any accidents. All gates are clearly marked if they need to be closed. There are sheep, highland cows and a horse in our fields. While they are friendly and used to people we do not recommend getting too close. For more information on our farm and what there is to see please see The Hidden Valley Site page.
No dogs (except service dogs) are permitted (even very small well behaved ones). Tilly, our very friendly Springer Spaniel visits the campsite and you are very welcome to take her for a walk, just ask for her lead if you are leaving the farm, as she is not traffic savvy. We will always be happy to lock Tilly up for a few hours (especially around meal times or if she is failing to understand the rules of a ball game!). If you really dislike dogs, then you might like to consider this before booking.
Group Bookings – Damage/Noise Deposit:
We have found from experience that when we have let the campsite to large groups there has been an increase in damage and excess cleaning has been required. We therefore charge a deposit of £100 per yurt – this will be returned within 7 days of the end of your holiday provided there is no damage or excess cleaning required.
If you are a large group we ask you to sign a form confirming you have read and understood our ethos on noise. Please see our Group Bookings page to download this form.
Adult Only Groups:
Unlike most yurt campsites we don’t ban single sex groups including hens and stags. However, we are a small site and are only able to accommodate those that want to enjoy what we have to offer ie. a quiet rural location with lovely walks and outdoor activities.
We hope this provides you with sufficient information but if you have any queries, please do not hesitate to contact us. We are constantly seeking to improve and welcome suggestions.