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Terms and Conditions and a few safety notes

This is not a manicured campsite with paved paths; in places the terrain is uneven and steep so please make sure all members of your party are aware of this and wear suitable footwear. Wellies are easiest as they can be easily kicked off before entering the yurt.

Bookings and Payments:

A 25% deposit is required to make a reservation - this can either be by credit card payment or by cheque, made payable to Hidden Valley Yurts. We are happy to reserve the holiday for 3 days whilst awaiting a deposit cheque but we reserve the right to sell this holiday without further notice after this period. The balance is payable 8 weeks before your holiday.

Cancellations and Refunds:

We realise that sometimes plans change and as such we will always do our best to re-let a holiday - if we are able to do so we will refund the cost of the holiday less a 10% admin charge. However, we recommend you take holiday cancellation insurance to cover any loss should we not be able to re-let. In the unlikely event of the yurts not being available due to fire, flood or other unforeseen circumstances, Hidden Valley Yurts cannot accept liability or responsibility for any loss, including consequential loss, but the full cost of the holiday will be refunded.

Yurt/Facilities Cleaning:

Please remember that the showers, loos, kitchen and communal room are shared - each yurt has an individual food cupboard in the kitchen but the fridge and freezer are communal so please clean up after use and try to accommodate others usage. We will empty the bins, clean the showers and loos and take the recycling away daily.

Please do not wear outdoor shoes in the yurt - there is a wellie box inside the door. Please leave your yurt tidy but there is no need to clean out the woodburner (they work better with a layer of old ash).

Breakages/Damage:

Always a tricky one - the vast majority of our guests have left the yurt as we expected - we have had a few isolated cases of abuse - but we don't want to penalise the majority of responsible guests by charging a deposit so all we ask is that you leave the yurt tidy and let us know if anything gets broken - we will only charge for replacement in exceptional cases as we expect a degree of wear and tear.

The only exception to this is that we have had to introduce a nominal damage/excess cleaning deposit for group bookings. This deposit will be refunded within 7 days of the end of your holiday, less any necessary deduction for significant damage or excessive cleaning of the yurts/facilities. Sorry about this but it seems that it is sometimes difficult for any one person in a group to take responsibility for such things!

Logs, sticks and Campfire wood

We provide sufficient split logs and sticks for normal usage of the woodburning stove, for the duration of your stay and we also keep a supply of campfire wood near to the fire - unfortunately, we have had so many instances of guests burning the split logs and sticks on the campfire that we can no longer supply additional logs and sticks without charge. We provide saws and bags for you to collect firewood from our woodlands and additional bags of logs and sticks are available for sale at a nominal cost.

General Safety/Responsibility for Children:

Each yurt has a smoke detector, carbon monoxide detector and a fire extinguisher. There are two exits to each yurt. The stoves are very safe if properly used - instructions are in each yurt and should be read before use.

If you have a campfire please make sure the hose pipe is connected ready - just in case! Camp fires are only allowed in the centre of the main field - the supervision of children is parents/carers responsibility.

The stream has steep sides in places and although it is gentle most of the time, sudden heavy rain can lead to it getting very lively indeed. As with the fire, parents/carers are expected to take responsibility for children.

We take every care to ensure you have a safe and enjoyable holiday, but cannot be held liable for any accidents or consequential loss.

The Farm:

Guests are very welcome to wander around the farm - the only exceptions are the garden, the barns and any fields growing hay (we will put a sign on gate) - apart from this you are welcome to walk through acres of wildflower meadows and the 43 acres of woods and we are happy for children to make dens, climb trees etc - but their safety is your responsibility and no liability can be accepted for any accidents. Under no circumstances should fires be lit anywhere except for the campfire site in the yurt field. Please make sure all members of your party understand this rule. Could you leave all gates as you found them. We know the alpacas look cuddly but they don't really like being touched - so you will have to content yourself with watching them - please don't let children (or adults for that matter) chase them as they are very easily stressed.

Dogs (except service dogs) are not permitted under any circumstances. We would be happy to supply you with the names of kennels if you need them.

In the unlikely event of completely inappropriate/dangerous/illegal behaviour we reserve the right to ask guests to leave immediately. Hopefully we will never have to enforce this!

We hope this provides you with sufficient information but if you have any queries, please do not hesitate to give us a ring - we are constantly seeking to improve and welcome suggestions.

Amanda and Peter Copp
Hidden Valley Yurts
01600 860723

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